Once your trade account is live it works like any online shop: pick the product, set your specs (stock, size, finishing, quantity, delivery speed), add to basket, check out, then upload your artwork. All shipping is white label.

Visa, Visa Debit, MasterCard, Maestro, Amex and PayPal. Your account manager may also be able to arrange alternatives such as a credit account.

Express orders: artwork approval by 5:00pm. Standard turnarounds: artwork approval by 6:30pm.

Specs can be changed by phone before approval, and payment can be taken over the phone too. After approval it depends on whether printing has already begun.

Take a screenshot of the error, email it to sales@freshnfunky.co.uk, then call us so we can investigate.

In your account area go to My Account → Quotes. Anything listed as an active quote can be reviewed and accepted there.

VAT depends on what is printed and how it will be used, not just the product category. Many items such as leaflets and brochures are zero-rated, but certain artwork features can change that.

Most sizes and quantities are priced on the site, including the custom size/quantity option. For anything outside that, contact us for a quote.

30 days from the date the quote is issued.

No — machine allocation is decided by our production process.

Before production starts, use Re-upload in your account dashboard to submit a corrected file and re-approve it. Once the status shows In Production the options are more limited.

Go to My Account → My Orders. We also send email updates at key stages.

Yes — choose the Express option where available for next-working-day delivery. Standard DPD delivery runs 8:00am–7:00pm.

Express means printed and delivered the next working day if artwork is approved before 5pm. A 1 working day turnaround means the job is produced and ready for delivery after one full working day from artwork approval.

Yes — via the account area under orders in progress, or by emailing sales@freshnfunky.co.uk.

Track it under My Account → My Orders. Email updates are also sent as your order progresses.

Yes — all packaging is white label as standard, with no Route 1 Print branding or paperwork included.

Mainly DPD and APC. Specific DPD services can be chosen at checkout, and items over 1.2 metres have some restrictions.

No delivery to Jersey, Guernsey, the Republic of Ireland or anywhere outside the UK. Some UK areas add an extra working day.

Yes, up until dispatch — either through the account area or by email.

Standard DPD delivery (8:00am–7:00pm) is free. Pre-noon delivery (8:00am–12:00pm) costs £7.50 inc. VAT. Faster turnaround upgrades are also available.

Yes — the Split Delivery feature covers up to 15 addresses per order. The first address is free and each extra address is £9.00 inc. VAT.

Email sales@freshnfunky.co.uk as soon as possible with your order number, a description of the problem and photos.

No. We deliver to the UK only, including the Isle of Man, Northern Ireland and selected Scottish Highlands & Islands areas — but not Jersey, Guernsey or the Republic of Ireland.

The website reflects our full current range of stocks, laminations and embellishments, although custom sizes and quantities can be accommodated.

Get in touch and we'll point you in the right direction.

Yes — select Custom in the relevant option on the product page.

Yes — all paper comes from FSC-certified suppliers, with full chain of custody and ISO certification for environmental management.

A range of options including Spot UV (high and low build), gold and silver foiling, and more.

Custom jobs follow the same minimums shown online — books, for example, start at 25 copies.

Yes — free sample packs are available. They're useful both for assessing us as a supplier and for showing your own clients.

Upload it through the online proofing tool after payment. An automatic check flags any potential issues.

PDF or JPEG are preferred. AI and PSD files are also accepted.

We can't accept PNG, TIFF, Pages, Publisher, SVG, WEB, HTML or GIF files.

CMYK only, with FOGRA39 as the preferred profile. RGB or spot colours are converted automatically.

Up to 200MB. For larger files — common with large format work or long booklets — please contact us.

At least 300dpi for small format work such as flyers and business cards, and higher for very small formats.

Don't approve it — contact the studio team and they'll take a look.

Download the proof and review it carefully — content, spelling, images, layout and trim — before approving.

Yes — there is a legal requirement to include an imprint on material promoting a candidate, party or category of candidates.

No smaller than 8pt on standard-size products.

Yes, for most products — look for the Artwork Templates section on the product page.

Keep text and logos at least 3mm inside the trim edge, and add 3mm bleed where applicable.

We don't offer a full design service, but the studio team helps with corrections and every file gets a free 30-point artwork check.

Our Business Blog has guides covering artwork setup.

Free reseller tools, including blank templates for every product plus other resources to help you impress your clients.

Yes — the same legal imprint requirement applies to any material promoting a candidate, party or category of candidates.

We supply print resellers exclusively, not end customers, and all new accounts are vetted.

Click Sign In at the top right of the homepage, then Not Registered Yet? and follow the steps.

You earn points for every pound spent, which can be redeemed for gift cards, exclusive offers and more.

Log in and go to the Loyalty & Rewards section to see your tier, total spend, points balance and what's available.

By email, phone or live chat — 0114 294 5026 or sales@freshnfunky.co.uk. Full details are also in the site footer.

Monday to Friday, 9:00am–5:30pm. Emails sent outside those hours are answered during the next working day.

Go to My Account → Account Settings, where you can change personal info, password, logo and marketing preferences.

Under My Account → Invoices or My Orders.